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Cobalt Peptides

Returns & Refunds Policy

Institutional return standards designed to protect product integrity, regulatory compliance, and research continuity.

Policy Overview

Due to the sensitive nature of laboratory compounds and the strict chain-of-custody requirements associated with research materials, returns are accepted only under tightly controlled conditions. Independent third-party laboratory testing is commissioned across our product range, and the available Certificates of Analysis are published for tested products and batches.

Eligibility for Returns

  • Products must be unopened, sealed, and in original condition
  • Notification required within 48 hours of delivery
  • Opened, reconstituted, or tampered products are not eligible
  • Returns accepted for incorrect, defective, or transit-damaged goods
  • Evidence (photos / documentation) may be required

Inspection Obligation

The Buyer must inspect products immediately upon delivery. Failure to notify within 48 hours may constitute acceptance, subject always to statutory rights that cannot be excluded under UK law.

Return Procedure

  1. Contact Support

    Email [email protected] within 48 hours of delivery including your order number and a clear description of the issue.

  2. Authorization

    No return should be dispatched without written authorization and formal return instructions from our team.

  3. Secure Return

    Products must be returned sealed and securely packaged. The Buyer bears responsibility for safe transit unless otherwise agreed in writing.

  4. Resolution

    Upon verification, a replacement or refund will be issued to the original payment method within 5-7 business days.

Refunds & Exchanges

Refunds are issued to the original payment method only. Shipping costs are non-refundable except where error is attributable to Cobalt Peptides.

Exchanges are limited to defective or incorrectly supplied items and remain subject to verification.

Right to Refuse Return

Cobalt Peptides reserves the right to refuse returns that do not comply with this policy, including instances of suspected misuse, regulatory breach, tampering, or contamination risk.

This policy does not affect statutory rights under UK consumer law. All products are supplied strictly for laboratory research use only.
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